RETURN & REFUND POLICY

Thank you for shopping at Verde Craft.

We value your satisfaction and aim to ensure a smooth experience when purchasing electric vehicle parts from us. If you are not entirely satisfied with your purchase, we’re here to help.

✅ Returns

We accept returns under the following conditions:

The item must be unused and in its original condition and packaging.
The return request must be raised within 7 days from the date of delivery.
A valid proof of purchase or invoice must be provided.

Non-returnable items:

Used or installed parts
Items damaged due to incorrect usage or improper installation
Custom or special-order parts
Electrical components (unless defective on arrival)

To initiate a return, please contact us at:
📧 support@verdecraft.com
📞 +91-9625998801

🔁 Replacement

We offer replacements in the following cases:

You received a damaged, defective, or wrong product
The product is incomplete or missing parts

Once your return is received and inspected, we will notify you of the approval or rejection of your replacement request.

💸 Refunds

If your return is approved, a refund will be processed via the original method of payment within 5–7 business days.

Note: Shipping and handling charges are non-refundable unless the return is due to an error on our part (wrong or damaged item).

🚚 Return Shipping

Customers are responsible for return shipping costs unless the product was delivered incorrectly or was defective.
We recommend using a trackable shipping service or purchasing shipping insurance for return shipments.

📦 Cancellations

Orders can only be canceled before they are shipped. Once dispatched, the standard return policy applies.